Legal document
Workmanship warranty
- Last updated
- July 2026
- Covers
- Installation workmanship
- Period
- To be confirmed
Draft — not yet in force
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Warranty against defects
This is a voluntary warranty given by AceStudio55, in addition to — not instead of — the consumer guarantees you have under the Australian Consumer Law. Those guarantees cannot be excluded, and can apply for longer than the period below.
Introduction
What this warranty is
We advertise a workmanship guarantee, so this page sets out exactly what that means — how long it lasts, what it covers, and what it doesn’t.
In short: if something we installed fails because of how we installed it, we come back and fix it at no cost to you.
Section 1
What is covered
For [warranty period — to be confirmed] from the day we complete your job:
Fixings that work loose
A mount, bracket or cabinet that loosens because of how it was fixed to the wall.
Wrong fixings for your wall
Hardware used that wasn’t suitable for your wall type — plasterboard, brick or concrete.
Unfinished cabling or concealment
Cable work or in-wall concealment that wasn’t completed properly or left untidy.
Lighting or heating that doesn't work
An LED run or heater that doesn’t operate because of our installation, as distinct from a fault in the product itself.
Not level, secure or safe
Anything we left that isn’t plumb, isn’t secure, or isn’t safe.
Section 2
What is not covered
Faults in the appliance itself
A TV, heater or light fitting that fails is a manufacturer matter. That warranty belongs to you — we’ll help point you in the right direction.
Changes made by someone else
If the item is removed, re-mounted or altered by anyone other than us, this warranty stops applying to that work.
Misuse, accident or overloading
Hanging extra weight from a mount, or exceeding the appliance’s rated size.
Building movement or hidden defects
Pre-existing problems in the wall or structure, including conditions that were concealed and not disclosed at quote time.
Wear and pre-existing marks
Normal wear, and cosmetic marks that were there before we started.
Section 3
How to make a claim
Step 1 — Send us the details
Email [contact email — to be confirmed] with your booking reference and a photo of the problem. Your reference is on your invoice, downloadable from my bookings.
Step 2 — We respond
We’ll come back to you within [warranty response time — to be confirmed] and tell you whether it’s covered.
Step 3 — We book a return visit
Where the claim is covered we book a time that suits you. There is no callout fee for a warranty visit.
Step 4 — We fix it
We put the work right at no cost to you.
Section 4
If a claim isn't covered
If we attend and find the cause falls outside this warranty, we will tell you before doing any chargeable work and quote you for the repair. You are free to decline.
Section 5
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For services, you are entitled to have a problem fixed — or, if it can’t be fixed within a reasonable time, to cancel and get a refund. If the failure is major you may be entitled to a refund or compensation for any reasonably foreseeable loss.
The benefits of this workmanship warranty are in addition to those rights. Nothing here limits them, and the period above does not cap them — a consumer guarantee can apply for longer than a voluntary warranty, depending on the circumstances.
Section 6
Who to contact
[Legal review — to be confirmed] — draft for review by an Australian legal practitioner. A voluntary warranty of this kind is a “warranty against defects” under the Australian Consumer Law and must carry prescribed wording; that requirement should be confirmed before publication.