Terms of trade

These terms govern the installation work we do for you. They apply when you accept a quote from AceStudio55 (ABN [ABN — to be confirmed]).

Accepting a quote means accepting these terms, so please read them before you book. The version you accepted at the time is the one that governs your job.

1. Step 1 — You get a price

   You answer questions about the job and we show you a price. For most services that price is fixed; for a custom job we review your description and quote by hand.

2. Step 2 — You accept

   You accept the quote, choose a two-hour arrival window, and pay any deposit.

3. Step 3 — We confirm

   We confirm the booking. At that point there is a binding agreement between us on these terms.

Your fixed price is calculated from the answers you give us — TV size, wall type, metres of lighting, whether cables need concealing. It assumes those answers are accurate and the site is as described.

Included: labour, standard fixings and hardware, cable management, testing, and clean-up.

Not included: supply of the appliance itself unless the quote says so, and any building or repair work beyond the installation.

Occasionally something on site differs from what was described — double brick behind plaster, no power within reach, a stud in the wrong place, or a mount that won’t safely carry the appliance.

Any agreed extra work is itemised on your invoice, so you can see exactly what changed and why.

We book a two-hour arrival window, not an exact time. We aim to arrive inside it and will contact you if we’re running late.

A window is not a guarantee. We are not liable for losses caused by a late arrival beyond rebooking at a time that suits you.

You agree that on the day:

• Someone aged 18 or over will be present for the duration of the work.
• We will have safe, clear access to the work area and to power.
• Fragile items, furniture and valuables will be moved clear beforehand, or you accept the risk of leaving them there.
• You have the right to authorise the work. If you rent, getting your landlord’s permission before we drill is your responsibility.

If we arrive and can’t safely start because these conditions aren’t met, the visit may be treated as a late cancellation — see cancellations and refunds.

We will pause and talk to you before continuing if we encounter asbestos or other hazardous material, wiring that is unsafe or non-compliant, structural problems, or anything else making the job unsafe or unlawful to complete.

You will not be charged for work we could not lawfully or safely do.

Some services — LED strip lighting and hard-wired heaters in particular — involve electrical work. That work is performed by a registered electrical contractor ([electrical contractor registration — to be confirmed]) and you will be issued the certificate of electrical safety required in Victoria.

Plug-in appliances and standard mounts don’t require this, and we handle them end to end.

Any deposit is payable when you book. The balance is payable on completion — to the installer on site, or by bank transfer using the details on your invoice.

We issue a tax invoice and receipt to your account, which you can download at any time from my bookings. Title in any goods we supply stays with us until you have paid in full.

Our services come with guarantees that cannot be excluded — including that they will be provided with due care and skill, be fit for the purpose you told us about, and be supplied within a reasonable time.

If we fail to meet a consumer guarantee you may be entitled to have the problem fixed, or to a refund or compensation, depending on how serious the failure is.

Subject to section 9, our liability for any claim relating to the work is limited, at our option, to re-performing the work or paying the cost of having it re-performed. We are not liable for indirect or consequential loss.

We are responsible for damage we cause negligently. We are not responsible for pre-existing defects, damage arising from inaccurate information you gave us, or the ordinary consequences of installation — such as fixing holes in a wall you asked us to mount to.

Our installation work is covered by a workmanship warranty. The terms — how long it lasts and what it covers — are set out in our workmanship warranty.

Manufacturer warranties on appliances and hardware are separate and belong to you.

We may photograph completed work for our own quality records. We will not publish a photo of your home, or identify you, without your written consent — and you can withdraw that consent at any time by emailing us.

Tell us first. Email [contact email — to be confirmed] and we will respond in writing and try to resolve it directly. Most problems are fixable quickly.

If any part of these terms is unenforceable, the rest continues to apply. We may update these terms, but the version you accepted when you booked is the one that governs your job.

[Legal review — to be confirmed] — draft for review by an Australian legal practitioner. Sections 9 and 10 in particular should be checked against the unfair contract terms provisions of the Australian Consumer Law.